Alison Taylor of American Airlines | Travel & Hospitality Podcast | EP 40 - April 2022

On the latest episode of the J.D. Power Travel & Hospitality Podcast, Chief Customer Officer for American Airlines, Alison Taylor, sits down for a one-on-one interview. This episode explores the latest mask mandate changes, ways to keep travelers engaged with an airline brand, and what to expect in the future for air travel. The J.D. Power Travel & Hospitality Podcast is a monthly podcast that delves into the latest news and trends affecting the travel industry. SUBSCRIBE NOW and get the latest podcasts sent directly to your favorite podcast player! 🎧🗣🎙 Apple Podcasts > https://apple.co/36NV5i2 Spotify > https://spoti.fi/3EPolBC Google Podcasts > https://bit.ly/3rSOR7S YouTube > https://bit.ly/3OPrHt8 RSS > https://bit.ly/3MAOozo In this episode, you’ll hear a discussion on… 1:06 — Alison gives a quick update on health and safety protocols, both on American Airlines’ aircraft and inside of airports. 6:00 — Michael asks Alison about some of the new amenities and services passengers can expect on American Airlines. 8:15 — Across the industry, business travel has yet to restore to pre-pandemic levels. Alison gives us American Airlines’ forecast for business travel. 11:00 — The two talk about the role small and medium-sized businesses played in their utilization of business travel during the pandemic. 14:00 — Alison and Michael talk a bit about the in-flight experience, the interior of cabins and the complexity of replacing certain components of the aircraft. 16:30 — Michael asks Alison about what passengers can expect from American Airlines’ loyalty program going forward.