Always Innovating: Upgrade CEO Renaud Laplanche

Renaud was one of our earliest guests on Barefoot Innovation when he was CEO of Lending Club, and I'm so happy to have him back today in his new role as CEO and co-founder of Upgrade. I wanted to talk with him about Upgrade, and also to get his thoughts about how the fintech sector has evolved since those days. Upgrade is a neobank with a novel strategy that uses the appeal of credit products to attract customers, and then offers more services. It aims to move borrowers off of revolving credit and into loans that people can successfully pay off, incentivizing good consumer financial behavior and discipline. In our conversation, Renaud notes that despite all the innovation in the lending world, consumers still have massive credit balances outstanding in high-interest debt products -- a consumer burden that he thinks shouldn't exist anymore, now that better products are available.