Amanda Turner: Building Onboarding Around the Patient Journey

In this episode, Guido Piquet is joined by Amanda Turner, Director of Operations at Austin Retina Associates, who has spent more than a decade growing inside the practice from technician to operational leader. Amanda shares how her team approaches onboarding and training by helping new hires understand the full patient journey and the role each department plays in delivering care. They discuss cross functional onboarding, clinic observation, mission driven training, and how practices can build teams that stay aligned around the patient experience.Connect with Amanda: https://www.linkedin.com/in/amanda-turner-coe-ocsr-201004175THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com