The Ophthalmology Experience with Guido Piquet

In this episode, Guido Piquet is joined by Amanda Turner, Director of Operations at Austin Retina Associates, who has spent more than a decade growing inside the practice from technician to operational leader. Amanda shares how her team approaches onboarding and training by helping new hires understand the full patient journey and the role each department plays in delivering care. They discuss cross functional onboarding, clinic observation, mission driven training, and how practices can build teams that stay aligned around the patient experience.Connect with Amanda: https://www.linkedin.com/in/amanda-turner-coe-ocsr-201004175THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Eric Patnode, Head of Sales at GreenMan, who brings deep commercial leadership experience in ophthalmology and a close view into how practices educate cataract patients. Eric shares how his team approaches patient education in a way that helps people understand their options before the consultation gets crowded by confusion or hesitation. They discuss premium IOL conversations, decision confidence, practice workflow, and how better education can help patients move forward with more clarity.Connect with Eric: https://www.linkedin.com/in/eric-patnodeTHIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Myra Cherchio, CEO of See Vision Eye Institute, who helped build the practice from the ground up with a strong focus on leadership, culture, and patient experience. Myra shares how her team approaches opening a new ophthalmology practice with intention, from shaping the patient journey to building a team that stays aligned across the clinic and surgery center. They discuss intentional leadership, team culture, early growth milestones, and how practice leaders can create a stronger foundation for both the staff and patient experience.Connect with Myra: https://www.linkedin.com/in/myracherchioTHIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Sarah Duval, Foundation Program Manager and Communications Liaison at ASCRS, who helps lead Operation Sight while supporting sustainability efforts across ophthalmology. Sarah shares how her team approaches expanding access to charitable cataract care while also advancing more economically and environmentally sustainable practices in healthcare. They discuss barriers to vision correction, the realities of coordinating care for underserved patients, and how practices can think more broadly about access, cost, and long term impact.Connect with Sarah: THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Nick Sideris, Co-Founder and Managing Director at Patient Pipeline, who has spent more than a decade helping ophthalmology practices grow refractive and premium cataract volume. Nick shares how his team approaches sales coaching inside the consult, with a close focus on the moments where interested patients still leave undecided. They discuss objection handling, counselor training, consult structure, and how practices can improve patient conversion without relying on more marketing spend.Connect with Nick: https://www.linkedin.com/in/nicksideris/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Troy Cole, sales coach at LogiCole Consulting, who has spent two decades helping elective surgery practices improve demand, conversion, and patient communication. Troy shares how practices can respond when LASIK interest softens by tightening their messaging, guiding patients with more confidence, and widening the conversation beyond one procedure. They discuss the state of LASIK demand, when to lean harder into RLE and other surgical options, and how teams can adapt their sales approach so fewer interested patients stall out.Connect with Troy: https://www.linkedin.com/in/troy-cole-18ab515/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com