Amazon Suspension HACKS! Expert Advice to GUARANTEE Amazon Account HEALTH!

Arvin Teano, the Chief Delivery Officer at Seller Candy, joins Ian Kaneshiro to discuss the importance of Amazon account health and how sellers can maintain a good account rating. Arvin explains that account health is crucial because it affects a seller's ability to win the buy box and avoid account suspension. He advises sellers to monitor their feedback, the voice of the customer, and performance metrics to identify any issues. Arvin also highlights the Account Health Assurance program, which allows sellers to enroll and receive support from Amazon to resolve any issues without the risk of suspension.Topics & Timestamps: 00:08 Introduction to the topic of Amazon account health01:19 Arvin's background and experience managing Amazon accounts03:23 Importance of account health and potential consequences of violations05:21 Eligibility and details of Amazon's Account Health Assurance program07:07 Account Health Assurance is not a paid program08:40 Tips for auditing account health and identifying issues10:39 Monitoring metrics on a daily basis11:56 Importance of knowing which department to contact for support12:49 Challenges of navigating different departments within Amazon13:16 Troubleshooting before contacting support13:47 KPIs and workflow in Amazon seller support15:13 Importance of resolving issues quickly for sellers15:53 Standard operating procedure for issue resolution16:56 Handling IP violations and communication with reporting sellers18:23 Developing internal processes and staying up-to-date19:23 Amazon's recent update on required attributes for listings20:51 Sources for staying up to date: Seller Central, influencers, emails22:04 Tips for sellers: disable the refurbishment option, enable return settings24:07 Importance of resolving account health violations to avoid inventory disposal25:06 Reminder to check stranded inventory return settings to avoid disposalConnect with our guests: YouTube: https://www.youtube.com/@sellercandyproFacebook: https://www.facebook.com/SellerCandyPro Instagram: https://www.instagram.com/sellercandyamz/ Connect with our host:Ian on LinkedIn: https://www.linkedin.com/in/iankaneshiro/ Ian on Instagram: https://www.instagram.com/iankaneshiro_Stay connected with Seller Snap:Website: https://www.sellersnap.io/LinkedIn - https://www.linkedin.com/company/seller-snap-inc./ Instagram - https://www.instagram.com/sellersnap.io/ Facebook- https://www.facebook.com/sellersnap.io/ Full video episodes are always uploaded on YouTube.Subscribe here: https://bit.ly/3qZwUaFNot Another eComm Podcast By Seller Snap- helping sellers optimize their Amazon store through smart algorithmic repricing.Seller Snap offers all Amazon sellers a 15-day free trial - find out if we are the right repricer for you and your Amazon store. Visit https://www.sellersnap.io