Amex bets big on AI to reshape finance | Business and Finance News

American Express is betting big on AI, calling it the “preseason” for its transformative potential, as CEO Steve Squeri outlines how the company is using AI to accelerate tech projects, clear work backlogs, and boost efficiency—while quietly upgrading premium cards with AI-powered personalization to lure younger customers. Despite strong Q2 earnings and a slightly raised growth forecast, Amex is avoiding layoffs, letting AI handle more customer service tasks instead, with any workforce shifts expected to happen naturally. Beyond fraud and marketing, they’re exploring agentic commerce and shaping industry standards for secure AI payments—all while building new financial tools to stay ahead in a rapidly evolving payment world. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/3e6c4c42656ac210