EPISODE · Mar 7, 2014 · 55 MIN
An Airline that Genuinely Delights Passengers using Social Media
from Social Pros Podcast
Greg Hounslow, Emerging Media Advisor at WestJet, joins the Social Pros Podcast this week to discuss fostering a sense of community with social media amongst guests, how social media can enhance customer relations, and the value of giving customers a pleasant surprise every once in a while (and the measurable ROI there).
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An Airline that Genuinely Delights Passengers using Social Media
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