An Apology Goes a Long Way - Roger Meyer

We've all heard the public apologies of company spokespersons, sports figures, politicians, movie stars or celebrities. We can usually tell whether they mean it or if they're just reading a carefully worded script. When we've been wronged, we expect an apology. But it may be hard for us to apologize when we have wronged someone. Why is apology so important in human relations? Full text here: http://www.tomorrowsworld.org/commentary/an-apology-goes-a-long-way