An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care

Host: John Russell, MD Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. Dr. John Russell welcomes Dr. Thomas Lee, Chief Medical Officer at Press Ganey and author of An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage. Their discussion focuses on the growing divide between world-class medical treatment and compassionate care, and why the two are not mutually exclusive.