An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds

Today’s interview is with S. Chris Edmonds, who is the founder and CEO of The Purposeful Culture Group. Chris joins me today to talk about his new book: The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace, which gives firms and leaders a new framework for building and maintaining the culture that they need to develop in order to compete and drive their businesses forward but one that they can develop without falling behind on everything else. This interview follows on from my recent interview: Nearly 60% of customers will go elsewhere following a bad delivery experience – Interview with Angela O’Connell of MetaPack – and is number 126 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.