An Update on Air Canada’s Winter Operations with Tom Stevens  episode artwork

EPISODE · Jan 26, 2026 · 14 MIN

An Update on Air Canada’s Winter Operations with Tom Stevens 

from Pink Couch Podcast: Behind the Scenes of the Travel Industry · host Open Jaw

Tom Stevens, VP Customer Experience and Service Operations at Air Canada, provides background on airline safety precautions during a blizzard and walks through the operational challenges of managing a global network of aircraft while keeping the runways clear. “The best way to clear the snow is to make sure the concrete has nothing on it.”

Tom Stevens, VP Customer Experience and Service Operations at Air Canada, provides background on airline safety precautions during a blizzard and walks through the operational challenges of managing a global network of aircraft while keeping the runways clear. “The best way to clear the snow is to make sure the concrete has nothing on it.”

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An Update on Air Canada’s Winter Operations with Tom Stevens 

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This episode is 14 minutes long.

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This episode was published on January 26, 2026.

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Tom Stevens, VP Customer Experience and Service Operations at Air Canada, provides background on airline safety precautions during a blizzard and walks through the operational challenges of managing a global network of aircraft while keeping the...

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