Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake

In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management. Despite having more first-, second-, and third-party data than ever, legacy systems, siloed workflows, and inconsistent ingestion practices often limit its impact.Andrew explains what changes when carriers bring risk data and enrichment upstream at the point of submission. The conversation covers how early triage improves speed-to-quote, pricing precision, and portfolio confidence, and where AI adds real value versus buzzword risk.