Angela MacDonald on her role as Complaints Champion for UK Government

from Making Complaints Count · host Parliamentary and Health Service Ombudsman

Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.

Episode metadata supplied by the publisher feed · Published May 24, 2022

Embed this episode

Attribution link and audio player

Ready to play

Angela MacDonald on her role as Complaints Champion for UK Government

0:00 38:52

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Making Complaints Count?

This episode is 38 minutes long.

When was this Making Complaints Count episode published?

This episode was published on May 24, 2022.

Can I download this Making Complaints Count episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!