PodParley PodParley
PodParley PodParley
Log in

Angie Snow (Episode #5)

🌟 Elevate Your HVAC Business with Angie Snow: Se…

An episode of the Reputation Ignition Podcast podcast, hosted by Chris Lollini, titled "Angie Snow (Episode #5)" was published on April 17, 2024 and runs 63 minutes.

April 17, 2024 ·63m · Reputation Ignition Podcast

0:00 / 0:00

Summary

🌟 Elevate Your HVAC Business with Angie Snow: Seven Star CSR Framework Unveiled! 🌟🎙️ Welcome to a game-changing episode of HVAC Mastery! In this session, we're joined by the phenomenal Angie Snow, a business coach, former owner of Western Heating and Air, and a trailblazer for women in HVACR.🌐 Overview:Dive into a conversation that promises to reshape your HVAC business. Our focus is on the Customer Service Representatives (CSRs) - the unsung heroes and the first line of defense for your business. Angie Snow brings her wealth of experience to help you elevate your business, enhance customer experiences, and build an impeccable reputation.💼 Angie Snow's Background:With 14 years of ownership at Western Heating and Air, Angie has invaluable insights into the industry. She emphasizes the need for both sexes in the trades for long-term success, especially given the decline among Millennials.🌟 The Seven-Star CSR Framework:Angie unveils a transformative framework designed to empower CSRs and redefine customer interactions. From mental and physical preparation to nurturing post-call relationships, each step is a star in the constellation of exceptional customer service.Prepare (Step 1): Prioritize mental and physical preparation before answering calls.Build Trust (Step 2): Establish trust within the first seven seconds through competence and compassion.Ask Questions (Step 3): Utilize five essential HVAC-specific questions for prioritizing and providing necessary information.Word Choice (Step 4): Embrace positive and powerful language, avoiding negativity that could turn customers away.Add Sugar (Step 5): Gradually add value throughout the call, enhancing the customer experience.Offer Solutions (Step 6): Overcome objections and deal with challenging customers effectively.Nurture the Relationship (Step 7): Implement post-call strategies, including outbound calls, happy calls, and soliciting reviews.🚀 Key Insights:Angie shares invaluable insights, including the recommended minimum booking rate of 80%. Every call is seen as an opportunity, and CSRs should be trained if the rate falls below the threshold. Positive language is crucial, and Angie emphasizes the power of replacing negative words with more favorable alternatives.🌐 Conclusion:The Seven-Star CSR Framework isn't just a set of steps; it's a philosophy aimed at enhancing customer service, increasing booking rates, and fostering long-lasting client relationships. Angie Snow's expertise, drawn from her experience as a business owner and advocate for women in HVACR, shines through every recommendation.🌈 Ready to revolutionize your HVAC business? Hit play now and embark on a journey toward unparalleled customer service and business success! 🔧❄️ #HVACMastery #CustomerService #BusinessSuccess #SevenStarFramework #AngieSnow Hosted by Ausha. See ausha.co/privacy-policy for more information.

Episode Description

๐ŸŒŸ Elevate Your HVAC Business with Angie Snow: Seven Star CSR Framework Unveiled! ๐ŸŒŸ๐ŸŽ™๏ธ Welcome to a game-changing episode of HVAC Mastery! In this session, we're joined by the phenomenal Angie Snow, a business coach, former owner of Western Heating and Air, and a trailblazer for women in HVACR.๐ŸŒ Overview:Dive into a conversation that promises to reshape your HVAC business. Our focus is on the Customer Service Representatives (CSRs) - the unsung heroes and the first line of defense for your business. Angie Snow brings her wealth of experience to help you elevate your business, enhance customer experiences, and build an impeccable reputation.๐Ÿ’ผ Angie Snow's Background:With 14 years of ownership at Western Heating and Air, Angie has invaluable insights into the industry. She emphasizes the need for both sexes in the trades for long-term success, especially given the decline among Millennials.๐ŸŒŸ The Seven-Star CSR Framework:Angie unveils a transformative framework designed to empower CSRs and redefine customer interactions. From mental and physical preparation to nurturing post-call relationships, each step is a star in the constellation of exceptional customer service.Prepare (Step 1): Prioritize mental and physical preparation before answering calls.Build Trust (Step 2): Establish trust within the first seven seconds through competence and compassion.Ask Questions (Step 3): Utilize five essential HVAC-specific questions for prioritizing and providing necessary information.Word Choice (Step 4): Embrace positive and powerful language, avoiding negativity that could turn customers away.Add Sugar (Step 5): Gradually add value throughout the call, enhancing the customer experience.Offer Solutions (Step 6): Overcome objections and deal with challenging customers effectively.Nurture the Relationship (Step 7): Implement post-call strategies, including outbound calls, happy calls, and soliciting reviews.๐Ÿš€ Key Insights:Angie shares invaluable insights, including the recommended minimum booking rate of 80%. Every call is seen as an opportunity, and CSRs should be trained if the rate falls below the threshold. Positive language is crucial, and Angie emphasizes the power of replacing negative words with more favorable alternatives.๐ŸŒ Conclusion:The Seven-Star CSR Framework isn't just a set of steps; it's a philosophy aimed at enhancing customer service, increasing booking rates, and fostering long-lasting client relationships. Angie Snow's expertise, drawn from her experience as a business owner and advocate for women in HVACR, shines through every recommendation.๐ŸŒˆ Ready to revolutionize your HVAC business? Hit play now and embark on a journey toward unparalleled customer service and business success! ๐Ÿ”งโ„๏ธ #HVACMastery #CustomerService #BusinessSuccess #SevenStarFramework #AngieSnow Hosted by Ausha. See ausha.co/privacy-policy for more information.

Share this episode

Similar Episodes

Chapter 14

Apr 11, 2026 ·7m

Chapter 15

Apr 11, 2026 ·7m

Chapter 16

Apr 11, 2026 ·6m

Chapter 17

Apr 11, 2026 ·18m

Chapter 18

Apr 11, 2026 ·8m

Chapter 19

Apr 11, 2026 ·32m

Similar Podcasts

The Man That Corrupted Hadleyburg Mark Twain The town of Hadleyburg had the reputation of being the most honest town in a wide area, indeed an incorruptible community. The elders took this reputation so to heart that they brought up their children shielded from all temptation and trained thoroughly in total honesty. However, a stranger passing through the community was seriously offended by the actions of residents of this Utopia, and he vowed to gain revenge. After several years he came up with the perfect plan to embarrass the town and expose its hypocrisy. (Introduction by Leonard Wilson) DJ Kramer Official MOAF MIX Dj Kramer & MOAF DJ Kramer is known as one of London's most versatile DJ's and has a reputation for dismantling the dance floors, events, raves and clubs with his quality DJing. Dj Kramer is one of UK's well known Urban Mauritian DJ's around....- DJ KRAMER is the Official Mauritius Open Festival DJ (MOAF) which takes place once a year during summer in the UK at various locations as well as the Official Back2Reality DJ - an urban Mauritian club event which takes place on most bank holiday weekends in the city of london clubs.The next Mauritius Open Air Festival will take place at Trent Park London Enfield in 2021. for tickets please visit www.mauritiusfestival.comThe next Back2Reality event will take place in Summer 2021 at a location TBC. more info visit www.bepartoftheexperience.comfor bookings and more info please email me at:[email protected] - [email protected] DJ Kramer on all social media:- www.djkramer.co.uk- Instagram @djkrameruk- Facebook/deejaykramer- Facebook/krisskram Affaires publiques Affaires publiques “Affaires publiques” est un balado sur les sujets reliés à la gestion de l’influence et de la réputation d’une organisation. Nous allons donc parler avec des spécialistes de communications publiques, de gestion de crise, de relations gouvernementales et de tous les autres sujets reliés aux affaires publiques. Il est développé par l’équipe de Public Stratégies et Conseils et animé par Victor Henriquez, fondateur de l’agence et expert dans le secteur. Mohite Digital Services Mohite Digital Services Brief description of the company. Mohite Digital Services is an digital marketing company in India providing SEO search engine marketing, social media management, online reputation management and web design services.
URL copied to clipboard!