Anil Chawla: The Next Major Challenge in Records Management is Already Here: Social Media (MARA AUDIO)

Businesses across the globe have embraced social media as a key channel for communicating with customers, business partners, and the general public. However, very few organizations have begun to understand the records management implications of social media. The challenges are immense: the data might never pass through the corporate network, communications can be deleted in an instant, and content exists in a variety of non-standardized formats. In this session, we will explore the impact of social media on records management and e-discovery. We will examine a variety approaches taken by organizations to address these challenges, and view examples of social media records management in practice today.