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Answering the Call, Part 2: Struggling to Staff the Nation’s New Crisis Line episode artwork

EPISODE · Jul 13, 2022 · 29 MIN

Answering the Call, Part 2: Struggling to Staff the Nation’s New Crisis Line

from Tradeoffs

In Part 2 of our special series on 988, we explore the scramble to staff the country’s new mental health crisis line and the workforce lessons 988 can learn from 911.Learn more about how 988 came to be, what’s at stake and what it will take to succeed in the first episode in our series.Guests: Rebecca Neusteter, PhD, Executive Director, Health Lab, University of ChicagoRita Salazar, 911 call-taker, Valley Communications CenterMichelle Lilly, PhD, Associate Professor of Clinical Psychology, Northern Illinois UniversityJennifer Battle, MSW, Director of Access, Harris Center for Mental Health and IDD ServicesLata Menon, MSW, CEO, First Choice ServicesCourtney Colwell, 988 Program Manager, Volunteers of America Western WashingtonRead a full transcript and dig deeper into all our coverage of 988 here.Want more Tradeoffs? Sign up for our free weekly newsletter featuring the latest health policy research and news.Support this type of journalism today, with a gift. Hosted on Acast. See acast.com/privacy for more information.

What this episode covers

In Part 2 of our special series on 988, we explore the scramble to staff the country’s new mental health crisis line and the workforce lessons 988 can learn from 911.Learn more about how 988 came to be, what’s at stake and what it will take to succeed in the first episode in our series.Guests: Rebecca Neusteter, PhD, Executive Director, Health Lab, University of ChicagoRita Salazar, 911 call-taker, Valley Communications CenterMichelle Lilly, PhD, Associate Professor of Clinical Psychology, Northern Illinois UniversityJennifer Battle, MSW, Director of Access, Harris Center for Mental Health and IDD ServicesLata Menon, MSW, CEO, First Choice ServicesCourtney Colwell, 988 Program Manager, Volunteers of America Western WashingtonRead a full transcript and dig deeper into all our coverage of 988 here.Want more Tradeoffs? Sign up for our free weekly newsletter featuring the latest health policy research and news.Support this type of journalism today, with a gift. Hosted on Acast. See acast.com/privacy for more information.

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Answering the Call, Part 2: Struggling to Staff the Nation’s New Crisis Line

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How long is this episode of Tradeoffs?

This episode is 29 minutes long.

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This episode was published on July 13, 2022.

What is this episode about?

In Part 2 of our special series on 988, we explore the scramble to staff the country’s new mental health crisis line and the workforce lessons 988 can learn from 911.Learn more about how 988 came to be, what’s at stake and what it will take to...

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