Applied Empathy ft. Michael Ventura Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn how teams can practice empathy to deepen workplace connections. Michael Ventura is the author of Applied Empathy. His work focuses on helping leaders and their teams catalyze change. He has worked with Google, Nike, Microsoft, the United Nations, and Obama administration. In this episode, he describes how businesses can measure empathy through KPIs including retention, performance, and profitability. 00:00 Introduction 00:23 About Michael Ventura 02:25 Why the pursuit of self-knowledge is important to Michael 04:18 Michael's backstory 07:56 Does empathy enhance or inhibit performance? 10:57 How to overcome barriers to empathy 12:54 How can the design thinking approach improve relationships? 16:03 How to practice "empathic versatility” 18:55 Why high-performing teams use empathy as an accelerant 20:51 Michael responds to empathy cynics 22:53 The positive unintended consequences of the pandemic 26:24 Finding the balance between giving and getting 28:37 Michael Ventura’s Purposeful Empathy story CONNECT WITH Michael Ventura ✩ LinkedIn https://www.linkedin.com/in/mvmvmv/ ✩ Website http://consolidatedeggs.com CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩ https://twitter.com/GrandHeronIntl Video edited by David Tsvariani