Appointment-Based Healthcare Services in Community Pharmacy with Pam Kennedy and Chelsea Caldwell

In this episode of Pods + PANS, PANS' Lisa Woodill is joined by pharmacy leaders Pam Kennedy and Chelsea Caldwell as they share their experiences transitioning to an appointment-based model of practice. From rethinking workflow and redesigning physical spaces to adopting new technologies and supporting team change, this conversation offers a practical look at what it takes to successfully implement and sustain this model.Hear firsthand how appointment-based services are impacting patient care, improving efficiency, and redefining the pharmacist’s role in the community. Whether you're considering making the shift yourself or simply curious about how pharmacy practice is evolving, this episode is packed with real-world insights, lessons learned, and advice from those leading the change.Pam Kennedy is a pharmacist and Pharmacy Owner of Bridgewater Gaurdian Pharmacy. Pam plays key roles within the Pharmacy Association of Nova Scotia as the Vice Chair of the Board of Directors and is the Chair of the GMP Committee. She is also Vice Chair of the South Shore Health Foundation and has been a council member for the McKesson Canada Retail Banner Group National Advisory Council. In the past, Pam has been a paid speaker for PharmacyU. Pam has no other declarations and conflict(s) of interest.Chelsea Caldwell is a pharmacist and Pharmacy Manager at Shubenacadie Guardian. She is also a Travel Health Advisor, helping patients stay healthy wherever their travels take them. In addition to her clinical work, she’s a Pharmacy Practice committee member with the Pharmacy Association of Nova Scotia. Chelsea has no other declarations and conflict(s) of interest.Copyright NoticeBy accessing the PANS Pods and PANS Podcast (the “Podcast”) you acknowledge that the contents, design, and materials are the property of the Pharmacy Association of Nova Scotia (PANS) or used by PANS with permission. The Podcast and its data, content, information, and other materials are protected under Canadian copyright and trademark laws. The Podcast is for general educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, may be made without the prior written permission of PANS.DisclaimerThe Podcast and content contained therein, including text, images, audio, or other formats, were created for general education and informational purposes only. The content is not intended to be a substitute for professional medical advice, clinical diagnosis, or treatment. Reliance on any information provided is solely at your own risk. Furthermore, any third-party materials or content of any third-party site referenced in the Podcast do not necessarily reflect the opinions, standards, or policies of PANS. PANS assumes no responsibility or liability for the accuracy or completeness of the content of guests or contained in third-party materials or on third-party sites referenced in this Podcast or the compliance with applicable laws of such materials and/or links referenced therein.Limitation of LiabilityPANS EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE THE PRODUCTS OR THE INFORMATION PRESENTED IN THE PODCASTS.