April 24, 2026 – Horatio Outsourcing Jose Herrera and Entity Choice Autumn Visser

Jose Herrera – Co-Founder & CEO of Horatio If AI handles 80% of tickets, you need 80% fewer people… the math makes sense in the boardroom, but it doesn’t really survive contact with reality. Jose Herrera is the Co-Founder and CEO of Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry. Under his leadership, the company has been recognized for its innovative approach to customer service. Jose is committed to delivering exceptional customer experiences and leveraging technology to drive business growth. Horatio is the trusted partner for some of the fastest-growing startups and enterprises in the world. Their on-brand customer support teams help them leverage CX as a revenue generator through personalized customer experience support. Horatio is headquartered in New York City with main offshore offices located in Santo Domingo and Santiago, Dominican Republic.​ Prior to founding Horatio, Jose spent seven years at Morgan Stanley as VP, covering Latin America and US Offshore markets, and began his career at Goldman Sachs. He attended Columbia Business School for his MBA in Entrepreneurship and Bentley University for his Bachelor’s of Science. Autumn Visser – Principal and Co-chair of the Corporate & Business Transactions Practice at Woods Rogers Your idea of what your business does in your head is very clear, but people on the outside have no idea because they speak a different language. Autumn R. Visser is a Principal and Co-Chair of the Corporate and Business Transactions Practice at Woods Rogers, where she works closely with entrepreneurs, founders, and growing companies on the legal strategies that shape how businesses are built and scaled. Her practice focuses on mergers and acquisitions, corporate structuring, and emerging growth and venture capital, with a strong emphasis on helping businesses make smart decisions early so they can avoid costly problems later. Autumn is known for translating complex legal concepts into practical, real-world guidance that founders can actually use. She regularly helps entrepreneurs navigate entity formation, ownership structures, and investment readiness, often stepping in to correct issues that arise from rushed or misunderstood early decisions. Her approach centers on asking the right questions before action is taken, identifying risks in advance, and building structures that support long-term growth rather than short-term convenience. Recognized for both her professional excellence and leadership, Autumn has been named to Virginia Business Magazine’s Women in Leadership and is part of multiple “Legal Elite” recognitions. She is actively involved in the legal and broader business community through organizations such as the American Bar Association, the National Association of Bond Lawyers, and the Virginia Women Attorneys Association. She also serves as Treasurer and Board Member for Goodwill of the Valleys and as a Board Member for Virginia Navigator. Autumn earned her J.D. from Pepperdine University School of Law and her B.A. from the University of Northern Iowa, and she is admitted to practice in Virginia and California.