ARCHIVE: ART OF COMPLAINING

Complaining is part and parcel of our everyday existence. Usually it’s personal, trivial, and not to be taken seriously. But sometimes it’s bigger than that. The question is: are there any tips for making sure our legitimate complaints are not only noted, but also acted upon? The answer is: Yes. Dougal Patmore finds out what they are – along the way meeting the man who sealed his letters of complaint with a loving kiss, and the choir whose members complained distinctively and effectively in song...