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Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

EPISODE · Aug 5, 2025 · 1 MIN

Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

from SimpleBiz360™ Podcast · host Jeffrey Mason

“When you’re wrong, admit quickly and emphatically.” Dale Carnegie’s sagewisdom remains as powerful today, as when he uttered them 90 years ago.Humility is an endearing human trait that is dissolving away in modern business.How about going a little “old school” to show customers you own your mistakes?Your buyers will reward your honesty and humility. Why? Because you are notblame-shifting like other vendors!Support the show

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Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

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