Are We Replacing Hospitality with Technology?

Technology is transforming hospitality faster than ever. From AI and self-service kiosks to QR code ordering and digital menus, innovation is reshaping the way operators run their businesses and the way guests experience them.In this episode of the say86 Hospitality Podcast, Tim explores one of the industry’s most talked-about questions: Are we replacing hospitality with technology? Rather than debating whether technology belongs in hospitality, the conversation focuses on where it genuinely adds value, where it creates unnecessary friction, and how operators can strike the right balance between efficiency and the human experience.Drawing on the perspectives of operators, suppliers, technology providers and customers, this episode examines the commercial pressures facing hospitality today while reminding us that memorable experiences are still built around people. It’s a thoughtful discussion about the future of hospitality and why the best technology should always support great service, never replace it.