Are you creating customer expectations based on actual deliverable history? OMOQ #185

Deliverables must equate to what expectations were promised. Otherwise, promises made are nothing more than empty words that often create negative customer experiences. Too many negative experiences, and your company will be on the next bus to the business boneyard. We encourage you to make sure the Omelette delivered to table # 9, looks just like the picture in the menu. We encourage you to make sure promises are reinforced by a proven track record of delivering what you promise, not what you think you will deliver, or what you hope to deliver. Support the show