Are you leaving revenue on the table in customer experience? (feat. Cami Ferreira and Richard Bledsoe)

from Questions for now - Compelling perspectives on digital CX

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.As customer expectations increase and budgets tighten, organizations are looking for ways to quantify the value of their CX initiatives. Our expert guests share proven methods for connecting CX initiatives directly to revenue growth, backed by real-world success stories and actionable insights.Listen for the compelling insights of Cami Ferreira, global business strategist and CX speaker, and Richard Bledsoe, vice president of customer experience innovation at TELUS Digital.Visit our website to learn more about TELUS Digital.

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This episode is 24 minutes long.

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This episode was published on August 27, 2025.

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