‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja

from Inspiring Women In CX · host Clare Muscutt

Are you ready for the rise of the machine customer? 🤖 With Gartner predicting that by 2027, 50% of us will be using AI personal assistants in our daily lives, they could be here much sooner than anticipated! Joined by Sirte Pihlaja, CEO of Shirute, listen to episode #706 now as we explore what machine customers are, how they’re set to impact the future of CX and EX, and as CX leaders, what we should be thinking about now to ensure we’re equipped for their arrival. So, with employees and agents set to interface with AI in the near future, is it machine customer experience that we instead need to be designing for? 🤔 To join the world’s first online community for women in customer experience and technology, visit www.womenincx.community/membership and sign up today!

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This episode is 45 minutes long.

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This episode was published on March 12, 2024.

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