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Are you substituting raw materials without getting customer approval? OMOQ #130

EPISODE · Jan 19, 2026 · 0 MIN

Are you substituting raw materials without getting customer approval? OMOQ #130

from SimpleBiz360™ Podcast · host Jeffrey Mason

Companies can lose BIG money when they deliver a product that looks, and feels inferior to the original sample. This happens all too often. Why? Companies want to pad profitability by using cheaper raw materials for the order fulfillment production. Is your company doing this? If so, maybe it’s time for an integrity-driven approach to filling customer orders? BTW…the example in this video created a $696,000 loss for the manufacturer!!!Support the show

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Are you substituting raw materials without getting customer approval? OMOQ #130

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