Are your reps holding onto problems too long?

Are your reps trying to take care of their customer problems themselves, and not asking for help soon enough? This happened to me when I was new to selling. I was trying to fix a problem one of my customers was experiencing. I was working hard to fix their problem but wasn't being successful.I brought my manager on a sales call to talk with our customer (without me present in the room). As we were driving back to our office, my manager shared how Charlie (the customer) was very happy with my work except for one major complaint. I was holding onto problems too long.My manager explained we're a large corporation. Even though we have hundreds of people to support our customers, I was handling everything alone. I wasn’t using our company resources soon enough and, because of that, I was upsetting our customer.How many of your sales reps are holding onto problems too long? Is this something that needs to be discussed with your team?  Today’s video discusses this challenge of reps holding onto problems too long…and what you can do about it so your reps can sell even more!