Armed Forces Bank’s automation underlies its service-member friendly mission

Armed Forces Bank serves a young, highly decentralized, tech-savvy customer base, and must be available 24/7. Automation and digitalization underly the $1.2 billion bank’s ability to deliver on that mission. For this podcast, Bank Automation News sat down with Chief Operating Officer Tom Kientz and the Director of Military Consumer Lending Jodi Vickery to better understand the role automation plays in serving military customers across the world. “It’s a highly mobile market that we serve,” Vickery tells BAN. “They don’t get a lot of say in the timing or the location of their whereabouts.”  While the bank is one of the largest installation banks in the country, it’s important to service members to access financial services when they are not near a branch. To that end, the bank has rolled out “Q2,” a new online banking platform that gives clients the ability to access their accounts on mobile devices and use features and functions like Zelle to easily move money around to family or friends at distant locations.  Vickery and Kientz explain here how the bank has automated to make loan applications available 24/7, and how it has added digital support for the Veteran Administration’s home loans.