Article Out Loud – AI and 911 Call Systems: A New Ally or a Hidden Risk?

Full article by Michael Breslin, an Article Out Loud from Domestic Preparedness, September 11, 2024. In this feature article, a retired federal law enforcement senior executive describes how artificial intelligence (AI) is changing the landscape by increasing efficiencies and risks. As unexpected events can strike at any moment, the systems designed to protect people – 911 call centers – face unprecedented challenges.  From natural disasters to sophisticated cyberthreats, the risks to public safety are evolving fast. Learn about the benefits and challenges AI-driven 911 systems pose for communities.