Skip to content
Artificial Friction & Empathy episode artwork

Aug 25, 2021 53 min

Artificial Friction & Empathy

from CX Gurus Hosted by Jessica Voss, Andy Bird, Rob Enslow

How to maximize deflection while maximizing efficiencies in interactions without creating Artificial Friction. We will discuss how the advent of AI has created new challenges in the Customer Interaction space. Why does decision making with Empathy impact the bottom line. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

Episode details come from the podcast's RSS feed.

Embed this episode

What this episode covers

Andrew Bird is passionate about developing and implementing innovative products and strategies that drive market expansion and brings transformative technology to life. He possesses nearly 22 years of experience encompassing Product Management, Software Development, Product Marketing, SaaS, CCaaS, Business Development and Analytics. He is currently is VP of Product at Concentrix. Andrew understands the value and importance of quality software as well having a strong business acumen. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Ready to play

Artificial Friction & Empathy

0:00 53:21

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar podcasts

The eCommerce Coach School Rolland Peter Introducing "The eCommerce Coach School," your ultimate destination for mastering the art of selling physical products online and building a thriving eCommerce business. Each episode is meticulously designed to empower you with the knowledge, strategies, and practical tips you need to excel in the fast-paced realm of online commerce. Whether you're a seasoned entrepreneur or just starting out, our podcast provides invaluable insights into selling physical products on leading marketplaces such as Amazon, as well as hybrid platforms like Shopify.Immerse yourself in engaging conversations with industry leaders, trailblazers, and eCommerce gurus who share their real-world experiences, proven techniques, and actionable advice. From mastering the art of product sourcing and inventory management to optimizing your sales funnels and enhancing customer experience, we cover every aspect of the eCommerce journey.But it doesn't stop there. "The eCommerce Coach School" goes beyond the business r Fearless Possibilities with Sha Nacino Human Connection Keynote Speaker - Sha Nacino Fearless Possibilities Podcast explores the power of human connection to unlock potential, performance, and possibilities in the age of AI. Hosted by human connection keynote speaker Sha Nacino, the podcast features conversations with world-class leaders, entrepreneurs, athletes, celebrities, Ivy League professors, bestselling authors, thought leaders, and industry game changers. In an increasingly digital and AI-driven world, this show explores the timeless importance of staying deeply human, building meaningful relationships, strengthening emotional intelligence, and creating genuine connection. About the Host Sha Nacino is a global keynote speaker and thought leader on human connection, former Adjunct Faculty at the Asian Institute of Management, and author of 17 books, including SEEN: Good Leaders Have Vision. Great Leaders See. and SPEAK ANYWAY. She is the first and onl Breaking Into Cybersecurity Christophe Foulon, Renee Small It’s really a conversation about what they did before, why did they pivot in cyber, what was the process they went through Breaking Into Cybersecurity, how do you keep up, and advice/tips/tricks along the way.About Breaking Into Cybersecurity: This series was created by Renee Small & Christophe Foulon to share stories of how the most recent cybersecurity professionals are breaking into the industry. Our special editions are us talking to experts in their fields and cyber gurus who share their experiences of helping others break-in.Check out our new book, Develop Your Cybersecurity Career Path: How to Break into Cybersecurity at Any Level: https://amzn.to/3443AUI About the hosts: Renee Small is the CEO of Cyber Human Capital, one of the leading human resources business partners in the field of cybersecurity, and author of the Amazon #1 best-selling book, Magnetic Hiring: Your Company's Secret Weapon to Attracting Top Cyber Security Talent. She is committed to helping leaders clos The Panel Justin Jackson, Brian Casel, Jordan Gal Three founders, Justin Jackson, Brian Casel, and Jordan Gal, discuss product strategy in the age of AI, wins/misses, and ultimately, how to build a better business and a better life.

Frequently asked questions

How long is this episode of CX Gurus?

This episode is 53 minutes long.

When was this CX Gurus episode published?

This episode was published on August 25, 2021.

Can I download this CX Gurus episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.