Ashley Hickman: SaaS Management Is A Practice, Not A Project

SaaS management is not one and done – it’s an ongoing practice. One that enables you to organize, optimize, and orchestrate your SaaS stack. In this episode, Zylo’s own Ashley Hickman shares what a successful SaaS management practice looks like and how some organizations are approaching it today.Episode Highlights: [1:53] Ashley's background in the Italian language and culture[4:39] Translating a focus in the Italian language and IT consulting to her role in SaaS at Zylo[8:13] Defining best practices in SaaS management[10:07] Data-driven strategies for guiding customers [16:24] What Ashley is focused on in 2022[19:28] Executive buy-in and and how customers iterate with their goals as indicators of success[23:51] Budgeting season and how it affects SaaS management