Ask Annie: What if someone asks for a refund?

So let's say you've created a wonderful signature program, and people sign up. Fabulous! Then someone asks for a refund. 😕 What should you do? That's the question I answer in this week's episode. I walk you through how to get through the initial moment, then to make a decision, create a solid refund policy moving forward, and finally to make moves that will help you have less refund requests and more happy participants. Here's some of what I talk about: Working through your initial feelings, especially if you take the request personally Making a decision about whether or not to give a refund Some different approaches to designing your refund policy from now on Why you might or might NOT want to have a super-liberal refund policy A bunch of ways to get less refund requests and more happy participants Show notes at http://rebeltherapist.me/podcast/176