Ask the Experts | LoL #11

from Lords of Lending · host Shane Pierson, Steph Dunn and Brian Congelliere

What really makes a lender different? Shane, Brian, and Steph go rapid-fire to reveal their biggest lessons, toughest deals, and why client experience wins every time.📌 Timestamps:00:00 - Intro00:27 - Welcome to “Ask the Experts” with Stephanie, Shane & Brian 01:14 - What Sets Us Apart from Other Lenders 03:13 - The Human Side of Lending: Why People Matter Most 05:25 - Defining a Great Client Experience 08:14 - Tackling Tough Deals: Affiliates, Complexity & Strategy 12:53 - Creating the “Perfect Package” for SBA Loans 13:36 - Signature Moves: What Clients Remember 16:01 - Favorite Parts of the Job (And Why We Stay) 18:19 - The Bigger Picture: Helping Families & Legacies Questions or feedback? We'd love to hear from you.

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How long is this episode of Lords of Lending?

This episode is 19 minutes long.

When was this Lords of Lending episode published?

This episode was published on August 14, 2025.

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