Ask the Experts | LoL #11

Episode 11 of the Lords of Lending podcast, hosted by Shane Pierson, Steph Dunn and Brian Congelliere, titled "Ask the Experts | LoL #11" was published on August 14, 2025 and runs 19 minutes.

August 14, 2025 ·19m · Lords of Lending

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Summary

What really makes a lender different? Shane, Brian, and Steph go rapid-fire to reveal their biggest lessons, toughest deals, and why client experience wins every time. 📌 Timestamps: 00:00 - Intro 00:27 - Welcome to “Ask the Experts” with Stephanie, Shane & Brian 01:14 - What Sets Us Apart from Other Lenders 03:13 - The Human Side of Lending: Why People Matter Most 05:25 - Defining a Great Client Experience 08:14 - Tackling Tough Deals: Affiliates, Complexity &a...

Episode Description

What really makes a lender different? Shane, Brian, and Steph go rapid-fire to reveal their biggest lessons, toughest deals, and why client experience wins every time.

📌 Timestamps:
00:00 - Intro
00:27 - Welcome to “Ask the Experts” with Stephanie, Shane & Brian
01:14 - What Sets Us Apart from Other Lenders
03:13 - The Human Side of Lending: Why People Matter Most
05:25 - Defining a Great Client Experience
08:14 - Tackling Tough Deals: Affiliates, Complexity & Strategy
12:53 - Creating the “Perfect Package” for SBA Loans
13:36 - Signature Moves: What Clients Remember
16:01 - Favorite Parts of the Job (And Why We Stay)
18:19 - The Bigger Picture: Helping Families & Legacies

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