Ask This Instead of Why and Watch People Open Up | The Scaling Executive Podcast

In this episode, I sit down with Diana Steinhoff, President and CEO of Renaissance Life and Health Insurance Company of America. We discuss the power of asking better questions, creating psychological safety, scaling leadership without getting lost in the weeds, balancing digital transformation with empathy, and using AI to improve customer experiences while keeping humans at the center. Diana also shares how her clinical background shaped her leadership philosophy and why understanding how customers feel is critical to building great organizations.