Assessing AI Maturity in the Contact Center

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk.In this session we discuss the following:What is curbing contact centre leaders' AI ambitions?Top barriers to AI maturityHow do talent gaps affect AI deployment?What can companies do to become more AI mature?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.