Astounding Service That Knocked My Socks Off

Episode #88 - I admit it. I’m very biased about service. But the truth is, if you’re in this business, you should be too. Long ago I learned that Hospitality is Absent when something happens “TO” You and Hospitality is Present when something happens “FOR” you. Unfortunately, exemplary service is the exception and not the rule and some time ago that basic concept of Hospitality has all but disappeared and I frequently ask “What happened to the Service in a Service business”? Every restaurant owner, manager and staff person, front or back of house, should take this lesson to heart. Listen to my latest episode as I detail (in this business of 1000 details), how a true “Team Approach” to service knocked my socks off, made my entire travel experience to this fair city and will long into the future remind me of the real definition of Hospitality. My hope is that one listener and one restaurant at a time in this huge industry change their approach to service, taking valuable and actionable lessons from Jimm’s Steakhouse in Springfield, MO Their customers, their suppliers and the industry as a whole will only stand to benefit. As a thank you for listening to the podcast, grab my free gift on the podcast page: https://www.restaurantrockstars.com/thepodcast/ Now go out there and Rock Your Restaurant! Roger