EPISODE · Aug 27, 2017 · 6 MIN
Audio Episode 59 - Mousetraps
from An Entrepreneurs Words Podcast
I don't want our customers to be satisfied. Put another way, customer satisfaction is not our objective. I also don't want our team members to be satisfied. There, I've said it. I'll bet you're thinking that there's a punchline somewhere in all of this. And yes, there is. But let's dig a bit deeper before getting to the bottom line.
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Audio Episode 59 - Mousetraps
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