Autoline This Week #1721: Improving the Car-Buying Experi...

What this episode covers

If you’ve ever walked into a retailer like Nordstrom – which is known for its outstanding customer service – and wondered why buying a car couldn’t provide the same type of experience, you’re not alone. In fact, some manufacturers have thought the same thing and are attempting to upgrade the buying experience. On this week’s Autoline, John McElroy is joined by Jeri Ward, Audi’s Director of Customer Experience, Audi dealer Chris Consiglio (of Rochester Hills, MI), along with Customer Service research analyst Megan Burns to discuss how the OEMs and dealers are attempting to upgrade the entire experience of buying a car.

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Frequently Asked Questions

How long is this episode of Autoline This Week - Video?

This episode is 27 minutes long.

When was this Autoline This Week - Video episode published?

This episode was published on July 5, 2013.

What is this episode about?

If you’ve ever walked into a retailer like Nordstrom – which is known for its outstanding customer service – and wondered why buying a car couldn’t provide the same type of experience, you’re not alone. In fact, some manufacturers have thought the...

Can I download this Autoline This Week - Video episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.