"Automatic for the (Claims) People": Arvind Sontha of Kyber on the Human Future of Claims

Nobody becomes an adjuster because they love paperwork.Yet for most claims professionals, paperwork has become one of the biggest obstacles standing between them and the people they're actually trying to help.This week, The Salty Adjuster sits down with Arvind Sontha, founder and CEO of Kyber, to talk about the administrative burden that's quietly reshaping claims. Arvind explains why documentation has become such a bottleneck, what exceptional adjusters have in common, and how AI can eliminate tedious work without replacing the expertise, judgment, and empathy that make adjusters indispensable.It's a conversation about technology—but it's really a conversation about giving adjusters their time back.So grab a salty snack, put your feet up, and join us for a fresh look at the future of claims.In this episode:Why paperwork has become one of the biggest pain points in claimsThe three qualities every great adjuster sharesWhere AI belongs—and where it absolutely doesn'tHow reducing administrative work can improve outcomes for adjusters and policyholders alikeWhy the future of claims is still deeply humanBe sure to subscribe toThe Salty Adjuster wherever you get your podcasts, and leave us a review if you're enjoying the show!