Automating call centres with AI

SPONSORED BY PROJECT VOICE CATALYST Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating your business months ahead of where you otherwise would be. No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you. Contact Ray Kyle, Score Publishing's Director of Business Development, at [email protected] or (781) 929 1098 if you're interested in learning more. Automating call centres with AI Most contact centres have been overwhelmed during the covid period, struggling to meet the demand placed on them. Some call centres have even had to close due to unprecedented call volumes. At the same time, customers are ever more demanding. Expectations are through the roof. No one wants to wait on hold, and everyone wants to speak to a human. When they eventually get through to speak to someone, their query isn't always answered first time. Sometimes they're passed to and from between departments which makes for a less than desirable experience. At the same time, call handlers and agents don't always have what they need to serve customers properly. They're sometimes dealing with multiple systems and have to start each call with information gathering, rather than problem solving. Conversational AI can be used to solve all of these problems. From gathering information while the customer waits, and passing that information to call handlers so that they can spend more time serving and less time gathering details, to end-to-end self service from within the call, negating the need to speak to an agent in the first place. Speakeasy AI have patent-pending technology built to make the lives of customers and contact centres easy. And in this episode of VUX World Live, The Fresh Prince of AI and CEO Speakeasy AI, Frank Schneider, makes a return to the show to share insights on how voice technology is being used within IVR systems to help solve some real business problems, and how you can do the same. Links speakeasyai.com [email protected] All about Speakeasy AI with the Fresh Prince of AI, Frank Schneider Hosted on Acast. See acast.com/privacy for more information.