EPISODE · May 21, 2026 · 10 MIN
Automating Customer Support Without Sounding Like a Chatbot
from Frontier AI Labs with Wil Waldon · host Frontier AI Labs
Today I want to walk through how to automate the customer support side of a small business using three tools. Claude, Make, and Gmail. By the end of this you'll know how to set things up so incoming emails get triaged by urgency automatically, the common questions get personalized replies drafted for you, and anything that actually needs a human gets flagged so you don't miss it.Get help here >> https://wilwaldon.com Join our business automation community >> https://www.skool.com/ai-and-automation-3750
What this episode covers
Today I want to walk through how to automate the customer support side of a small business using three tools. Claude, Make, and Gmail. By the end of this you'll know how to set things up so incoming emails get triaged by urgency automatically, the common questions get personalized replies drafted for you, and anything that actually needs a human gets flagged so you don't miss it.Get help here >> https://wilwaldon.com Join our business automation community >> https://www.skool.com/ai-and-automation-3750
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Automating Customer Support Without Sounding Like a Chatbot
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