Automating White Collar Work - Two Examples and a Look Forward

Not all knowledge work can be crunched by a program, but there are some hard-to-automate business processes that a select few entities are making an attempt to automate now. Boston-based Rage Frameworks, Inc. is one such company, and in this episode we speak with Senior Vice President (SVP) Joy Dasgupta about specific applications of automation technologies applied to white collar environments. Rage Frameworks has developed intelligent machines that have been able to take over process that, prior to the emergence of AI and automation technologies, would have required thousands of people to accomplish. These developments are a microcosm of what is to come, and the process is not without its ethical considerations (as discussed in a previous interview with Yoshua Bengio). But Dasgupta's insights provide a concrete glimpse into how these processes are being automated in the knowledge workplace today and what that might mean or look like decades from now.