Automation featuring Chafik Abdellaoui

The 2019 film, Automation, is bad. It has a poorly written screenplay and awful acting. The worst part of the movie is probably the special effects. For a movie about automation, you’d think they would have used better tools. They could have used Autodesk’s Design and Make Platform to put out something more than a guy in a robot suit but instead, we got practical effects that are rather embarrassing. The Next in Queue TL;DR review: Not enough automation in Automation. Perhaps Chafik Abdellaoui’s team at Autodesk has already reached out to the filmmakers – you’ll have to ask him. I asked him about the future of contact centers and I can sum up his response in two words: more automation. We discuss: • The longstanding place of automation in contact centers • How AI and LLMs are changing the landscape of customer service • How data integrity impacts the usage of bots • Why automation may not reduce the need for human agents • How accountability impacts the deployment of AI solutions Connect with Chafik on LinkedIn – https://www.linkedin.com/in/chafikabdellaoui/ Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/