Autonomous mobility will complement Public Transport | Debra A. Johnson

Public transport is the business of people moving people and is really the great societal equalizer. Mobility ensures that people can access to job and other opportunities. If the customer get a better service, they will come back and bring more people on the job. Thus, customer service plays an important role. Public Transport needs to transform to improve customer experience including adoption of digitalization, open loop payment, on-demand transit and integration with autonomous mobility. RTD Denver is investing heavily to improve the service quality and reliability. Guest: Debra A. Johnson is General Manager and CEO of RTD Denver and has been leading the organization since 2020. Prior to this, she served as Deputy CEO of Long Beach Transit from 2014 to 2019. Prior to that, she held executive positions at the Los Angeles County Metropolitan Transportation Authority (LA Metro), the San Francisco Municipal Transportation Agency (SFMTA) and Washington Metropolitan Area Transit Authority (WMATA). She worked in all corners of the country and has long experience in the sector. In 2019, she was named as one of 10 “Women Who Move the Nation.” RTD is the only multimodal transit agency in the state of Colorado, serving the Denver metropolitan area, which has a population of over 3 million people across 40 municipalities and 8 counties.