Avatars, Pirate Lingo, and the Cadet Program: How Pirate Ship Built a Single-Digit Turnover Culture — With Diego Lugli

Send us Fan MailAhoy there, ye landlubber! How does your captain help you find your sea legs? Every pirate needs the chance to grow, even if it means eventually jumping ship.Diego Lugli is the Director of Human Resources at Pirate Ship, where he does far more than help maintain the pirate-centric culture on the fully remote team of 200-plus. Pirate Shippers at every level enjoy massive career growth perks, from temporary lateral moves to peer mentorship. Memes, custom avatars, and tons of tacos probably have something to do with their very low turnover, too.“If you can lay the foundation for developing talent internally when those roles do appear, you're going to have more internal options.”–      Diego LugliKey TakeawaysSome orgs reap huge benefits by going remote because they can change lives and nurture talent from far-flung places.Startup culture is the ideal setting to provide career growth opportunities, scaling everyone’s abilities up as the company grows.Special projects and lateral moves are successful when they’re confined to areas employees have a genuine interest in.Daily peer recognition, avatars, and Slack channels for fun chit-chat keep morale high on customer support teams.  Timestamps2:37 Ahoy, Diego! Lugli’s Voyage from Burnout to Pirate Ship3:53 HR Department of One & Going Fully Remote6:02 Kudos Cove: Peer Recognition at Pirate Ship8:36 The Pirate Cadet Program20:13 Low Turnover at a Company That Cares26:33 The Poop Deck: A Deep Dive Into Team Pirate Culture31:25 Upcoming: Scallywag Academy34:11 Five Tacos to ShareTopics DiscussedAmazing Teams, Una Japundza, Pirate Ship, HeyTaco, Diego Lugli, peer recognition, career growth and development, remote teamsMentionsLinkedIn: https://www.linkedin.com/in/diego-lugli-5465b022 Website: https://www.pirateship.com/