Avaya, Mitel, Genesys: How 3 Vendor Collapses DESTROYED SMB Contact Centers

Avaya, Mitel, and Genesys left hundreds of SMB contact centers stranded — today you'll learn why your advisor probably never warned you it was coming. Over 200 vendors are competing for your contact center contract right now. Not all of them are going to survive. When Avaya went bankrupt, enterprise customers got dedicated migration teams and months of runway. SMBs got a letter.Your advisor signed the deal, collected the commission, and moved on — long before the migration notice hit your inbox. This episode is about what due diligence actually looks like for the companies vendors fly over on their way to the enterprise logo. If your advisor hasn't had this conversation with you, you need to watch this before you sign anything. Chapters: 0:00 The $400K Letter Nobody Warned Them About 1:40 Welcome to CX Without the BS 2:15 Why This Matters Right Now for Advisors and Buyers 3:20 Real Names, Real Wreckage: Avaya, Mitel, Genesys 5:05 What Your Advisor Should Have Told You 6:20 A Practitioner Who's Lived Through It 8:15 Back to the Story — Now You Know Why 9:00 The Private Equity Time Bomb 9:45 The Vendor Health Five 10:40 Before You Sign Anything, Do This 11:25 The Close — and One Ask