Avoiding Harm – are we thinking about vulnerability back to front?

The full interview with John Willoughby from Elanev. In this discussion, John talks about what they have seen in the data regarding the pandemic, and in particular the impact on vulnerability. This has been evolving as our understanding has grown, and new questions are now being asked as to whether we need to think about this differently now… in terms of outcomes and in particular avoiding customer harm.More insights and videos at https://www.ro-ar.com