AV’s Expanding Role in Healthcare: How AV Tech Is Easing Nurse Burnout and Boosting Care

What this episode covers

Healthcare systems are under immense pressure to enhance patient experiences, improve outcomes, streamline operations, and address significant staffing shortages. The strain on the workforce is undeniable — the Bureau of Labor Statistics reported that hospital employment dropped by nearly 100,000 between February 2020 and September 2021. In fact, nearly one-third of healthcare professionals considered leaving the field during the pandemic. As hospitals continue to grapple with these workforce gaps, the demand for technology-driven solutions has never been greater. From remote patient monitoring to streamlined communication platforms, AV solutions are increasingly vital in helping care teams do more with less while maintaining high standards of care. But how exactly can AV professionals align their capabilities with the complex and risk-averse world of healthcare without overreaching or underdelivering? On this episode of Pro AV Today, host Ben Thomas is joined by Mike Dermont, Healthcare Solutions Leader at Diversified, for a discussion on how the AV industry can better serve the healthcare market. The two discuss current challenges, best practices for integration, and the importance of customizing solutions to meet the specific needs of clinical environments. The conversation delves into… How AV is helping shift healthcare from a transactional model to a relationship-based journey by supporting personalized, comforting, and responsive patient environments. How technologies such as remote monitoring, PTZ cameras, and integrated nurse call systems enable clinical teams to manage more patients efficiently, reducing burnout and improving care quality. The success in healthcare AV requires more than technology. It demands collaboration with risk, infosec, clinical, and legal teams to meet stringent HIPAA and cybersecurity standards. Mike Dermont is the Healthcare Solutions Leader at Diversified, a global technology integrator. He has over two decades of experience spanning emergency medical transport and healthcare consulting. Dermont brings a holistic understanding of patient care delivery and operational transformation. At Diversified, he spearheads AV strategy for hospitals and life sciences clients, helping them align technology investments with care quality and business goals.

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