AWJ Episode Season 2 Ep. 001 - Back For The First Time

This episode of The Wireless Insiders: Ask Will+Josh is from a webinar by William Agnew and Joshua Gray from Cellular Repair School. They provide background on their experience starting in the cell phone device repair business in 2008, initially in retail stores and then expanding to enterprise contracts. They stepped back from training for several years to focus on a large LCD refurbishing contract with a major US carrier and learn the enterprise side of the repair business. Now they see huge opportunity with increasing e-waste regulations and demand for affordable used devices, but there is a skills gap. So they have developed a virtual training system to provide verified skills and give students a competitive advantage in the marketplace. This episode covers the industry outlook, difficulties and problems hiring qualified staff, the importance of skills verification & validation, and introducing their new online program focused on advanced diagnostic and board-level repair skills which will help students capitalize on the growing market.