AYDP: Optimizing Your Practice with Office Manager Beverly Wilburn

Accelerating Your Dental Practice Episode 24, Optimizing Your Practice with Office Manager Beverly Wilburn On this episode, Malika and Michelle are joined by Beverly Wilburn. Beverly is an office manager for a successful dental office that specializes in periodontics and dental implants. Beverly is an AADOM Diplomate who also recently won Practice Administrator of the Year. Topics including what to do and what not to do in the office, building and cultivating relationships within the office, different types of office managers as well as what it takes to have the role are discussed. Being an Office Manager means so many different things and the role can vary depending on office needs but being willing to step in and be involved is one of the most important qualities that one can have. The Office Manager role really ties the whole practice together and is a major component to a successful office. 00:28 Introducing Beverly Wilburn 01:40 Varying types of Office Managers 03:40 The Office Manager role 05:00 The tools that create a good Manager 07:15 Qualities of an Office Manager 10:35 Being an involved part of the team 13:30 Resources and building a network for success 17:30 Advice for the Office Manager on empowering the team 19:55 Your relationship with the team as an Office Manager 23:50 Why conferences and trainings are so important 28:05 Advice to the Dr. – Clearly define the Office Manager role 30:00 Support within the office – Good Coaching and more 31:05 Closing and where to find Beverly Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ [email protected] Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ [email protected] Beverly Wilburn https://www.linkedin.com/in/beverlywilburn/ https://www.facebook.com/beverly.wilburn/ https://www.instagram.com/dearbevvie_/